Our Customer Service department offers an after-sales service to solve any problem with our items or shipments, through which we aim to provide our customers with fast and effective support.
Return period
If for any reason you're not satisfied with your order, you have 14 days from the delivery date to return it (in accordance with Articles 102 and 104 of Royal Legislative Decree (R.D.L.) 1/2007, of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).
Product condition
You must send the product back to us in perfect condition, unused and in its original packaging, including warranties, tags and instructions for use. Return shipping to our warehouse is paid by the customer and, in the case of an exchange, you'll need to pay the shipping costs for the new product.
It's very important that you return the product(s) properly packaged. If the products are damaged due to inadequate packaging, we will not accept the return.
Club or personalized T-shirts
Exchanges are not accepted on club, charity or team garments, or on items with personalization not included in the catalog. Collection T-shirts personalized with a name or phrase that prevents them from being resold cannot be exchanged. If there is a manufacturing, sizing or other error, the company takes full responsibility and covers the associated costs.
Refund process
Once we receive the goods at our warehouse and verify that all of the above conditions are met, #elartedecorrer-Barcelona will accept the return of the product and refund its amount according to the payment method used and, where applicable, send the new product:
- If you paid by credit card or PayPal, the amount will be refunded to the same credit card or payment method, minus any costs we incurred for that transaction.
- If you paid by bank transfer, we'll ask you for an account number to refund the amount to.
- If your order qualified for free shipping and, after the exchange, it no longer reaches the minimum amount for free shipping, the customer must pay the shipping cost of the order already received, since the conditions have changed.
- Returns and exchanges are not possible during clearance or outlet-style sales with prices around 50% off, or for hygiene products such as face masks.
Refund period
You'll receive your refund within a maximum of 20 days from the moment the exchanged or returned product reaches our warehouse. Please note that if you paid by credit card, your bank may not show the refunded amount in your balance until the following month.
How to request a return
To return a product, use the contact form, send us a message from the My Account section or email info@elartedecorrer.com, and we'll get in touch with you to handle it.