FREQUENTLY ASKED QUESTIONS

If the order is in stock, handling time is approximately 24h and shipping takes 24-72h once payment has been confirmed. If it isn't in stock, you'll receive an email within 24h and production will take 7-10 business days, followed by shipping in 24-72h.

Orders within mainland Spain: €6.09.

Orders within Spain outside the Iberian Peninsula (Canary Islands, Balearic Islands, Ceuta and Melilla): from €9.

Free shipping on orders over €39 within mainland Spain.

Europe and international orders: get in touch through the form or contact page.

Production takes approximately 7-10 days, followed by shipping in 24-72h depending on the courier's delivery times. You can contact us to check your order status at any time.

If you need a different size, want to change the style or for any other reason, contact us by email, phone or WhatsApp. Shipping costs are paid by the buyer (€4.95 if you send it yourself or €8.50 if we handle everything). The company covers 20% of the cost. If the product arrives faulty or damaged, or because of a mistake on our part, we cover all shipping costs.

Exchanges are not accepted on club, charity or team garments, or on items with personalization not included in the catalog. Collection T-shirts personalized with a name or phrase that prevents them from being resold cannot be exchanged. If there is a manufacturing, sizing or other error, we take full responsibility and cover the associated costs.

During holidays, the Christmas season or promotional periods, production times may vary and there may be courier delays. Although we work with reliable companies, we are not directly responsible if they miss their deadlines. If a package gets lost, we take full responsibility for the order.

The challenge is for people who want to start looking after themselves, who have tried running before without success, who are looking for professional group training or who want to get fit without spending a lot. The service includes professional planning, personalized support and guaranteed step-by-step progress.

If after a one-week trial you feel it isn't helping you, we'll refund 100% of the subscription you paid (€10), no questions asked.

The service consists of 21 sessions, which is what it takes to build or change a habit. It lasts between 7 weeks (3 sessions a week) and 11 weeks (2 sessions a week). Each session lasts 40-50 minutes, combining aerobic and complementary work (core, stretching, etc.) with visual materials so you can do it from home.

Yes. Once you've signed up, you'll receive a welcome email and we'll get in touch to send you some questions so we can get to know you better and get you ready to start the challenge.

On each training day, at 8:00 in the morning, you'll receive an email with: the day's workout, the visual content for the complementary training and a Healthy Dose. You do the workout and reply to the email with how you felt and any questions, and you'll get feedback whenever you need it.

No. It's an online service adapted to the days of the week agreed in advance. There's room for the unexpected. The Healthy Doses are optional. You don't need to be anywhere at a specific time of day.

Yes. After each session you can share how you felt during the workout and ask the coaching team any questions, with ongoing support and motivation.

We'll get in touch with you quickly to do a personal interview by email and start the challenge the following Monday (or on the agreed date). If you're doing it as a team, we'll sort out the details by email.

No. You only need basic user skills: checking your email and opening PDF documents or web links. We provide everything you need so you can focus solely on completing the daily challenge.

You can keep up the routine of 2-3 runs a week of 30 minutes each or set yourself new goals: a 5km race, running for longer, training for a new challenge. It's your call, depending on the goals you've reached.